Privacy Policy

Introduction

REGNIFY Software Solutions Limited (“REGNIFY”, “we”, “us”, “our”, “Company”), recognizes your privacy rights as guaranteed under the 1999 Constitution of the Federal Republic of Nigeria, The Nigerian Data Protection Regulation 2019 issued by the National Information Technology Development Agency (NITDA), and the privacy provisions in other relevant laws applicable to our business in Nigeria. 

We value compliance with the law and openness, thus it's vital to us that your Personal Data is handled, processed, and protected in line with the relevant legal requirements. We may process your Personal Data as part of our operations and your interactions with third parties and us via our Platforms (including, but not limited to, our websites, mobile applications (App), digital platforms, including physical operations/offices, among others). This processing is subject to the terms of this policy. Therefore, this Privacy Policy ("Policy") describes your rights as a user of our platform and services and explains our privacy policies with regard to how we collect and manage your Personal Data. No matter how they are accessed or used, this Policy is applicable to all of our lead generation forms as well as all related services and tools.

You or any other person who subscribes to, uses, or authorizes the use of the Service is referred to as "you" or "your" in this privacy statement. "We," "us," and "our" refer to REGNIFY and its successors, agents, and assigns.

When you subscribe to, or use, our products, services, material, technologies, or features made available on the software/application and all associated websites and services ("Services"), you, as a prospect, agree to our privacy policy.

Our privacy statement outlines the following user privacy rights:

• Details of the information we collect

• Reasons behind the information collection

• Usage of such information

• The handling, exchange, and safety of such data

Definitions

In accordance with this Policy:

Your name, identification number, location data, online identifier address, photo, email address, pins, passwords, licenses, bank information, posts on our platforms, religion, date of birth, health, race/tribe, nationality, ethnicity, political views, trade union membership, criminal records, medical information, and other unique identifiers like but not limited to Media Access Control (MAC) addresses are all considered to be personal data/information. Your unique physical, physiological, genetic, mental, economic, cultural, or social identity is also included.

Any action, including a series of actions, that is taken on your personal data or sets of personal data, whether or not it is done automatically, qualifies as processing. Examples include gathering, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination, or other means, aligning or combining, restricting, erasing, or destroying data.

Consent

Please take the time to thoroughly read this Policy, paying special attention to the sections that deal with the handling of your Personal Data. It will be assumed that you have given your express permission to the terms of this Policy if you use our software or application.

Collection of Personal Data

We may get your Personal Data in the following ways over the course of your interaction with us or with third parties through the form:

• Automatic Information Collection: Upon your involvement with us or our software/application, we may automatically gather information from your computer, mobile device, forms, documents made available to us, and other access devices. Data about the pages you access, computer IP address, Device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, and traffic to and from our Platform are just a few examples of the information sent. In order to personalize your experience with our Platform and strengthen account security, we also gather anonymous information through the use of cookies and web beacons. If using our Platform requires the use of cookies, you can choose not to accept their use. Please be aware, though, that disabling cookies may have an impact on how you use or interact with our Platform.

• Information obtained via downloads: We may obtain information about your location and your mobile device, including the device's unique identifier, when you download or use our digital software. You might receive location-based services from us, including advertising, search results, and other tailored content. In the settings section of the smartphone, you can turn off location services.

• Physically or digitally provided information: When you fill out forms, questionnaires, surveys, etc., we may collect and use your information. We may also gather information from you voluntarily providing it to us in the form of agreements, correspondence, letters, emails, documents, identity cards, passports, and other similar items.

• Various third parties, including family members, legal guardians, financial institutions, identity-verification agencies, merchants, and service providers, may also give us your information.

• Social media: We also get information from the interactions you have with us on social media platforms (e.g., Facebook, Instagram, LinkedIn, Twitter, etc). These include, but are not limited to, your comments, questions, messages to us, and reactions to our posts. We might also gather data from your social media updates and public profile.

Getting access to your personal data

We may gather information about you and your interactions with the Services when you use our software, and we make a commitment to keep that information secure and private.

We may provide you with the option to use a mobile device to access our Software, whether through a computer, website, mobile application (App), or any other device. The guidelines in this privacy statement are applicable to any computer hardware.

We may get information about your location and your mobile device, including a unique identifier for your device, when you access, download, or use our mobile application or browse one of our mobile-optimized sites. We might make use of this data to deliver you location-based services like advertisements, search results, and other tailored content. Most mobile devices have settings menus where you may manage or turn off location services. We advise getting in touch with your mobile service provider or the maker of your specific device if you have any queries about how to turn off the location services on your smartphone.

Using Your Personal Information

We gather personal information from you through your interactions with us or through our software/platform for a variety of legal reasons, mostly so that we may tailor your experience and give you a better service. We gather information, among other things, in order to:

• Provision of services and assistance to customers;

• Enhance and expand our product;

• Determine your needs in order to use or provide our services;

• Customise our offerings and offer suggestions;

• Advertise and market to you, which includes sending marketing materials, directing advertising at you, and making you suitable offers;

• Analyze our performance, adhere to the law, train our employees, and do research;

• Make an account with us to use or provide our services;

• Contact you regarding your account with us, give you information about features on our website and applications, or ask for an opinion regarding changes to our policies;

• Send you recurring emails with news about our goods and services;

• Verifying a customer's identity at all times, including when setting up an account and changing a password;

• Take care of your account and offer you effective customer service;

• Identify, look into, and stop any potential violations of our rules or illegal activity

• Manage risks, or identify, stop, and/or correct fraud, policies, and relevant user agreements violations, or other potentially illegal or forbidden behaviors;

• Implement our responsibilities under your contract;

• By adjusting user experience, we may enhance our offerings and functionality;

• Evaluate the effectiveness of our services and enhance the appearance and content of those services;

• Overseeing and safeguarding our IT infrastructure;

• By digitizing and standardizing the reporting of Know Your Customers data, enabling on-demand services;

• Based on communication preferences, present customized marketing and advertising, service update notices, and promotional offers;

• A method for us to reach you, such as a phone number, text (SMS), email, social media, etc.;

• Perform background checks, compare information for correctness, and get the information checked by outside sources;

• Administer our policies and conditions of use, find or fix a violation;

• Abide by all legal, contractual, and regulatory requirements;

• Fulfil your precise requests or put similar to your unique instructions;

• Investigate and address your concerns or questions; and

• Process your sporadic access to our services, software, or features;

you will be informed of the expected use prior to or at the time the personal information is required, and we will acquire your agreement if we intend to use any personal information in a manner that is inconsistent with this privacy policy.

Storage and protection of your Data

To reduce the risks of loss, misuse, unauthorized access, unauthorised disclosure, and alteration of your personal information, we use physical, technological, and administrative security measures. We only allow authorized individuals access to each of our platforms. Our safe servers, secure physical locations, and cloud infrastructure all store your information (where applicable). Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. Unless a longer retention period is required or permitted by law, we will only keep your personal information as long as it is necessary to achieve the goals mentioned in this privacy policy. We may anonymize, erase, or use other appropriate methods to get rid of personal data. Backup copies and business continuity copies may contain personal data that is retained for a long time.

We will take all necessary steps to protect your Personal Data, but it is up to you to make sure that all usernames, access codes, PINs, passwords, and other details that could give a stranger access to your accounts on our Platforms are safe. Therefore, we implore you to keep such information private and safe. Please make sure to log out of your account after using a different device (such as a laptop, a phone, a public computer, etc.) to access your account. Please be aware, though, that some gadgets have the ability to save usernames or passwords; as a result, we strongly advise against using third-party devices. Please get in touch with us right away if you think someone else has accessed your information without your permission.

Age

To use any of our Platforms or our services, you must be at least 13 years old. This Policy and any applicable laws must be followed in order for us to process any Personal Data.

Processing your Information

We may need to process your information, including your name, account number, account identity, contact information, office address, bank information, shipping and billing addresses, or other information required to complete the transaction in order to carry out our duties to you. We also collaborate with outside parties, such as corporate entities, partners, suppliers, and service providers, who occasionally help to expedite transactions carried out on our platforms. To be clear, we may share your information with various stakeholders during the course of your interaction with us or use of our services and Software, including but not limited to Financial institutions, service providers, REGNIFY's subsidiaries and affiliates, regulatory or judicial authorities, or other third parties in response to a subpoena, court order, or other legal process or requirement applicable to REGNIFY. Please be aware that the parties mentioned may be located inside or outside of Nigeria (where necessary).

We may also process your information if we determine, in our sole discretion, that doing so is necessary to: comply with laws and judicial or regulatory orders; conduct investigations; manage risks that are currently or potentially present; prevent fraud, crime, or financial loss; or promote public safety. We may also process your information if you report suspected illegal activity or if we are looking into a possible violation of our terms and conditions.

We will always take precautions to keep your information secure and will make sure anybody who receives it is aware of its confidentiality and the need to keep it that way in order to prevent misuse or unauthorized access.

Your Rights

Regarding the personal information we have obtained about you, you have the following rights:

• Right to view the personal data we hold about you. Send your request for such information to  [email protected].

• Right to request that your personal data be provided to a third party or made available to you in an electronic format. Please note that we have the right to refuse a request if it is too frequent, unjustified, or likely to result in a significant financial burden. In any case, we shall explain why we are declining;

• Right to correct any incorrect or missing information. As a result, if you find any inaccuracies in your personal information, kindly let us know right once and provide us with supporting documentation so that we can make the necessary updates;

• The ability to revoke your consent to the processing of your information, provided that doing so does not invalidate any processing already carried out with your prior consent;

• restrict or object to the processing of your personal data, with the caveat that we may still be obligated by law, regulatory bodies, or a court of law to process your data; and

• Right to seek the deletion of your personal data. We might, however, save the data if obliged to do so by a court of law, a contract, a regulatory body, or another legal need.

Disclosures

Your personal information might be disclosed to

• Members of the REGNIFY company to provide joint content, products, and services (like registration, transactions, and customer support), to aid in the detection and prevention of potentially illegal acts and violations of our policies, and to serve as a resource when making decisions about their communications, products, and services. Only if you have specifically requested their services will group members use this information to contact you with marketing communications and possibilities.

• Businesses that we want to merge with or that want to buy any of our platforms. In the event that such a combination takes place, we shall demand that the new combined business abides by this Privacy Policy with regard to your personal data. You will be notified in advance if your personal information may be used in a manner that is against this policy.

• REGNIFY or any of its agents may be required to provide personal information to law enforcement, government officials, or other third parties in response to a subpoena, court order, or other legal process or requirement that applies to REGNIFY or any of its agents, when necessary to comply with the law, or in situations where we, in our sole discretion, believe that disclosing the information is necessary to protect against imminent harm or financial loss, to report suspected illegal activity, or to look into potential violations of our Terms

For the following objectives, other unrelated third parties

• Fraud prevention and risk management: to identify, quantify, and control risks.

• Customer service: to help with account maintenance or dispute resolution, among other customer service-related tasks.

• Legal Compliance: To assist them in adhering to the criteria for anti-money laundering and counter-terrorist funding verification.

• Service Providers: To make it possible for service providers with whom we have contracts to support our company's operations in areas including fraud protection, advertising, client services, and technology. According to the terms of our contracts, these service providers may only use your information in connection with providing services to us and not for other purposes.

Personal Information Transfers Across Borders

We are a worldwide company, as a result, we may share your personal information with third parties in other countries for the purposes outlined in this privacy statement in order to better serve you. Regardless of where the Data is moved to or housed, REGNIFY is dedicated to effectively securing your personal information. Please rest assured that your information will be treated with the utmost confidentiality by all of our affiliates.

Utilization of Cookies and Related Technologies

We might download small data files to your computer or other devices when you access our software. These informational storage devices could be cookies, pixel tags, flash cookies, or other types of local storage offered by your browser or connected programs (collectively referred to as "Cookies"). These technologies enable us to identify users as customers, personalize Services, content, and advertising, assess the success of promotions, ensure the security of user accounts, reduce risk and stop fraud, and encourage user trust and safety on our platform.

If your web browser or browser add-on allows it, you are allowed to refuse our cookies unless they are necessary to stop fraud or maintain the security of the platforms we control. However, refusing our cookies can prevent you from using our software and services to their full potential.

This Policy is only relevant to our Lead Generation form. The websites that are shown or linked from within our various Services are not under our control. These other websites could download their own cookies or other files onto your computer, gather information, or ask you for personal information.

Period of Storage

Your information is kept on file for as long as required to fulfil the purpose(s) for which it was obtained. Legal, regulatory, administrative, and operational considerations may also affect how long data must be stored.

Exceptions

Please be aware that material that is already in the public domain due to no fault of ours is not covered by this Policy.

Violation

We reserve the right to limit your access to our Platforms if you breach the text or the spirit of this Policy, pose a danger to us or expose us to potential legal liability, or attempt to infringe upon the privacy rights of REGNIFY and its other users. In the event that we are forced to make such a choice, we will let you know.

Dispute settlement

We are committed to making sure you are happy with how we have handled your information. In the odd event that you do have a complaint, however, kindly get in touch with us using the information provided below, specifying your name and the specifics of your concern. After receiving your complaint, we will make every effort to get in touch with you within 7 working days in order to work out an amicable resolution as soon as possible. Despite what has been said, all disagreements relating to this policy must first be settled through dialogue. However, if parties are unable to settle their differences amicably through such mutual conversations, they must make one more try at mediation. Parties are free to look for alternative dispute resolution procedures if these ones don't work.

Contact Us

If you have any inquiries about your data privacy rights or would like to file a request connected to those rights, kindly get in touch with us using the details provided below:

REGNIFY Software Solutions Limited
www.regnify.com
Email: [email protected]

Please give us up to 7 working days to process your request. The Company retains the right to impose a reasonable fee for handling numerous or excessive requests.

Amendment

We reserve the right to change or update this Policy at any time by publishing an updated version on our website. The amended version shall take effect as of the date of publication after notice of the revision has been posted on our website. Please be aware that by using our Software after the publication of the revised version, you are agreeing to our updated terms of the Policy.